Customer FAQs

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Who do I contact for information about accessing Devon Health Services' network?
To get more information on the types of reports we are able to provide email your Client Account Manager and he or she will be happy to assist you. If you do not have a Client Account Manager and are new to Devon Health Services, please contact us by emailing or calling 800.431.2273.

I cannot remember who is assigned to my account. Who can I contact with questions?
To find out who your dedicated Client Account Manager is, you may contact Client Services by emailing or calling 800.431.2273.

How do I nominate a provider on behalf of a member?
Please visit our Provider Nominations page to find out how to nominate a provider on behalf of your member.

Where do I tell Devon Health Services providers to call if they have a question on their contract or reimbursement rates?
Our Provider Relations hotline can answer any contract/reimbursement questions. They can be reached toll-free at 866.498.4773.

Where can I find out what my repricing options are?
Contact your Client Account Manager for more information on the various repricing methods that are available.

Who can help me resolve technical difficulties with your remote repricing website?
If you are having problems accessing and/or working within, please call our Help Desk at 800-431-2273 x4357 or email